Shipping Information

Shallowww ships all over the world. Shipping costs are 10 € for Europe and 15 € for the rest of the world. Discount will be applied purchasing 2 items or more. You will receive an order confirmation by e-mail shortly after placing your order. As soon as your order is dispatched, you will receive an email confirmation and a tracking number by e-mail. Shipping can take from 5 to 18 days.

 

RETURN POLICY

During 14 days from the delivery of your package you may request to exchange your Shallowww product for the same item in another size or for a product of the same value. The garment should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product.. If you would like to return your order please contact us here. You would need to return your item(s) to Shallowww at your own cost, and we will charge a 8 euro handling fee for shipping it back. As soon as we receive the item we will send the new one. Shallowww cannot be held accountable for loss of incoming mail, we kindly ask you to ensure your parcel and obtain a certificate of posting.

 

UNCLAIMED ORDERS

Shallowww will not cover shipping costs for uncollected or lost packages. Shallowww cannot be held accountable for packages returned for reasons out of its matters, such as wrong address or wrong name provided by customers, local office inaccuracies, orders unclaimed by customers etc.

 

FAULTY ITEMS

Please check your item carefully before wearing it. If the item is faulty or damaged please email us immediately,  stating your Order Number and the nature of the fault. You have 20 working days from the shipping date to return or exchange your order, the postage cost up to 12 euro will be refund.  Refunds for defective merchandise will be made  30 business days at the latest, after Shallowww receives the returned products. The refund will be made to the Paypal address you used for the order.